When you use this website, you agree to the following terms and conditions:
Copyright © 2005 - to date.
Real Africa Limited,
P. O. Box 7069, 00200,
Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of Real Africa Limited. Without derogating from the aforegoing, the practice of "web crawling" on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.
Intellectual Property Rights
All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of Real Africa Limited and its associates and are as such protected by Kenya and International Intellectual Property Law.
Real Africa Limited will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.
This site may use "cookies" to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.
Real Africa Limited may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.
Although Real Africa Limited endeavours to provide accurate, up-to-date and truthful information on this site, neither Real Africa Limited nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.
Real Africa Limited, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.
The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, Real Africa Limited shall indicate their acceptance thereof by return mail. Real Africa Limited act herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.
This website contains content provided by third parties and hyperlinks to other sites. Real Africa Limited does not screen or filter such content or the other sites or information available from the other sites, and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a link should be removed.
This site is created, maintained and controlled in the Republic of Kenya and as such, the laws of the Republic of Kenya and the jurisdiction of the Kenya Court govern this user agreement and the use or inability to use this site.
Change to User Agreement
Real Africa Limited reserves the right to make changes to this site and this user agreement at any time without notice.
These terms and conditions govern the relationship between Real Africa Limited and you, our client. These are the sole terms and conditions that will apply and by signing up for a Real Africa tour, you accept to be bound by these terms and conditions.
1 - 3rd Party SuppliersReal Africa Safaris acts as a booking agent for hotels, airlines, ground transporters, boat operators, hot air balloon companies and other independent contractors providing accommodations, transportation, and other services that Real Africa safaris subcontracts on behalf of its clients. Each of these companies is an independent company and is not subject to the control of Real Africa Safaris. Real Africa Safaris therefore will not be liable for any personal injury, property damage or loss which may occur as a result of using such subcontracted services however, Real Africa Safaris will always endeavor to contract services of companies which in Real Africa Safaris’ discretion, deliver the contracted services in the appropriate quality while adhering to the laws of the land.
In the event that any supplier is unable to provide contracted services for whatever reason, Real Africa Safaris will endeavor to offer you alternative arrangements of similar classification whenever possible. Should you not be willing to take the alternative arrangements offered by Real Africa Safaris, any refunds to which you may be entitled will be subject to the terms and conditions of the relevant supplier.
2.1 - Payment Terms‘The booking’ refers to part or all of the travel arrangements for transportation, accommodation, flights, sightseeing excursions, meals, entertainment and other linked services made on behalf of the client, some of which may be subcontracted from other independent suppliers. A binding contract between you, the client and Real Africa Safaris comes into existence when we receive your booking request and a deposit payment for the booking.
A deposit of 30% of the total booking value is required in order to confirm part or all of the booking. Certain suppliers impose more stringent payment policies. Should your program include services of such suppliers, Real Africa Safaris will advise you at the time of booking if your booking will require some additional deposit payments.
The balance is payable 60 days before the date of the first service by Real Africa Safaris. Should the client fail to remit payments in line with these set time frames, Real Africa Safaris reserves the right to treat the booking as canceled and thereby apply any resultant penalties.
2.2 - Cancellations By ClientCancellations of part or all of a booking must be received by Real Africa Safaris in writing at least 61 days before the service date. Cancellations received less than 61 days before the service date will incur the following penalties:
CANCELLATION AND NO SHOW - Reservations that are cancelled, reduced in length of stay or reduced in numbers [hereinafter collectively called a CANCELLATION] are subject to Cancellation and No Show Fees as follows:
|PEAK SEASON||HIGH / MID / LOW SEASON|
|0 - 15 days 100%
16 - 30 days 50%
31 - 60 days 25%
|0 - 7 days 100%
8 - 14 days 50%
15 - 30 days 25%
We strongly advise all clients to take out comprehensive travel insurance covering them for damage or loss of luggage, personal effects and cover for personal accident, medical and emergency travel expenses, cancellation and curtailment of travel arrangements. All bookings are subject to cancellation penalties as detailed above.
2.3 - Cancellations or Changes by Real Africa LimitedReal Africa Safaris reserves the right to discontinue and summarily cancel any booking in respect of which payment has fallen in arrears. In the event of this right being exercised, relevant cancellation penalties will be payable by the client or deducted from any deposit payments already made.
Note: Real Africa Safaris is committed to maintaining a close and mutually beneficial relationship with all its clients. We realize that the satisfaction of our clients is our greatest asset. Our morals therefore are guided by a high level of professionalism, honesty and Integrity. From the time you send us your first inquiry, you will be served by a dedicated consultant till the time you return home. Your travel arrangements will be reviewed every so often in order to eliminate chances of errors and omissions. In the unlikely event that Real Africa Safaris has to cancel, amend or curtail your travel arrangements due to our negligence, our failure to exercise care in making the arrangements for you and /or breach of our contractual agreement, we will take liability.
Note: We reserve the right to withdraw any tour announced on this website or on any of our publications and to make such alterations to the itineraries as may be deemed desirable for the proper carrying out of the tours. In the event it becomes necessary in Real Africa Safaris’ discretion to alter the arrangements or itineraries for the clients’ comfort or welfare for any reason whatsoever, such alterations may be made without penalty to Real Africa Safaris. Additional expenses if any shall be borne by the client. Real Africa Safaris reserves the right to decline, to accept or retain any person as a member of any group participating in Real Africa Safaris’ tour at any time. If in the reasonable opinion of a person in authority such as our Safari guide, a member of our management team, a pilot or captain, a client is not fit to travel or is likely to disturb or harm other members of a tour, Real Africa Safaris reserves the right to discontinue such a client from the tour. In such a case, no refund will be paid to the client for any lost accommodations or services and the cost of other or extra accommodations or travel arrangements will be the client’s responsibility.